Privacy Policy

1. Information We Collect

We collect information you provide directly to us, and some information automatically as you use our site.

Information you provide

• Contact details such as your name, email address, phone or WhatsApp number.
• Property preferences, including budget, property type, bedroom count and preferred communities.
• Any details you share in enquiry forms, messages, calls or during a consultation, including for off-plan or investment interest.
• Identity and financial documentation you choose to share with us later in the buying, selling or leasing process (for example, when arranging viewings, offers or Golden Visa guidance).

Information collected automatically

• Device and usage data such as IP address, browser type, pages viewed and referring pages.
• Cookie and similar tracking identifiers, described further in Section 3.
• Approximate location derived from your IP address, used to tailor location-relevant content.

2. How We Use Your Information

• To respond to enquiries and arrange consultations, viewings or callbacks.
• To match you with relevant listings, developments and investment opportunities.
• To communicate updates about properties, market insights or your ongoing transaction.
• To improve our website, marketing and service quality.
• To meet legal, regulatory and Dubai Land Department (DLD) / RERA-related obligations connected to a transaction.
• To detect, prevent and address fraud, spam or misuse of our services.

We do not sell your personal information to third parties.

3. Cookies & Tracking

We use cookies and similar technologies to keep the site functioning correctly, remember your preferences, and understand how visitors use mileyard.net. This may include essential cookies (required for the site to work), analytics cookies (to understand traffic and behaviour) and, where used, marketing cookies for retargeting property campaigns.

You can control or disable cookies through your browser settings. Disabling certain cookies may affect how parts of the site function, such as saved search filters.

4. How We Share Information

We share personal information only where necessary, including with:

• Developers and sellers — when you express interest in a specific development or listing, relevant details may be shared to progress your enquiry.
• Service providers — such as hosting, CRM, communications (including WhatsApp Business) and analytics providers who process data on our behalf under confidentiality obligations.
• Legal and regulatory bodies — including DLD, RERA or courts, where required by UAE law or to protect our legal rights.
• Professional advisors — such as conveyancers or mortgage brokers, only with your knowledge as part of a transaction you are pursuing.

5. Data Security

We apply reasonable technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure or destruction. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain personal information for as long as necessary to fulfil the purposes described in this policy, including any ongoing transaction, and to meet legal, accounting or regulatory requirements. When information is no longer needed, we take steps to delete or anonymise it.

7. Your Rights & Choices

Depending on your location and applicable law, you may have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your information, subject to legal or contractual retention requirements.
• Opt out of marketing communications at any time via the unsubscribe link or by contacting us directly.

To exercise any of these rights, please contact us using the details in Section 11.

8. Third-Party Links

Our site may link to developer websites, payment portals or other third-party services. This Privacy Policy does not apply to those external sites, and we encourage you to review their own privacy practices.

9. Children's Privacy

Our services are directed at adults seeking property and investment guidance. We do not knowingly collect personal information from individuals under 18 years of age.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The "Last updated" date at the top of this page indicates when this policy was last revised. Continued use of our site after changes take effect constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or how your information is handled, reach out to us directly.